Return and Refund Policy for Boffin Studio

At Boffin Studio, we strive to provide high-quality software solutions and tools for our customers. Because our primary products are digital goods delivered via Internet download, we have established the following policy regarding returns and refunds.

1. Digital Products (Plugins and Software)

Due to the nature of digital products, which cannot be “returned” in the traditional sense once the license key has been issued or the software has been downloaded, we generally do not offer refunds. All sales are considered final.

2. 14-Day Free Trial

We encourage all customers to take advantage of our 14-day free trial offered for our premium plugins. This allows you to evaluate the software’s compatibility with your specific environment and ensure it meets your needs before committing to a purchase. Once a paid license is purchased following a trial, it is non-refundable.

3. Technical Issues and Support

If you encounter technical issues or “bugs” while using our software, please contact our support team. We are committed to helping you resolve any functional errors. A refund may be considered at our sole discretion only if:

  • The software is proven to be completely non-functional in your environment.
  • Our support team has been given the opportunity to resolve the issue and is unable to do so.
  • The request is made within 14 days of the initial purchase.

4. Subscription Renewals

Annual subscriptions for license renewals and updates are set to renew automatically. You may cancel your subscription at any time through your account dashboard to prevent future billing. Refund requests for automated renewals must be submitted within 7 days of the renewal date.

5. Exclusions

Refunds will not be granted for:

  • A change of mind or “no longer needing” the software.
  • Lack of features that were not advertised on our product pages.
  • Conflicts with third-party themes or plugins not explicitly listed as compatible.

6. How to Request Assistance

If you have questions regarding this policy or need technical support, please contact us at:

Email: [email protected]

Website: boffinstudio.com